Hale Kōkua connects families with licensed care homes for kūpuna.

We introduce your family to licensed care homes in Hawaii that may fit your person. That is our whole service. Once you are introduced, the care home takes it from there: visits, questions about care and cost, admission, and the care itself.

We are not a case management agency. We do not manage, coordinate, or monitor care, and we do not check in on your person after they move. We do not meet families in person or go on visits. After the introduction, your family works directly with the care home. Questions about care go to the home and your person's doctor. For Medicaid community care, the case manager comes from a case management agency, not from Hale Kōkua.

No. Families pay nothing to search, and nothing to be introduced to a home. When a family we introduced moves into a home, that care home pays Hale Kōkua a referral fee. The monthly rate is between your family and the home.

Hale Kōkua does not meet families in person. We talk with you by phone or email, then introduce you to homes. You set up visits directly with the home and meet the people who run it there. If you are still on the mainland, you can start with us by phone or email.

Nothing. You do not need anything ready to reach out. If you have them, a medication list, recent doctor notes, and a rough monthly budget help. We will ask about your person, what a normal day needs, the house rules that matter to your family, and how care will be paid, so we know which homes to introduce you to.

An ARCH is a house with a small number of residents. An assisted living facility is a larger licensed building with apartments or dwelling units, meals, and staff available around the clock. Hawaii licenses them separately. The Office of Health Care Assurance writes the rules for both.

Medicare pays for medical care such as hospital stays, doctor visits, and skilled nursing when the rules are met. The monthly rate for an ARCH or an assisted living apartment is paid privately, with long-term care insurance, or through another program when the person qualifies. Medicaid, through Med-QUEST, is often the path into a community care foster family home. The State decides eligibility.